FAQ

1, About the shipping

We will ship the package according to the shipping way you choose. If you need a faster or cheaper shipping way, please contact us before you order.

2, About the tax

The tax should be on your side. The shipping cost does’t include the tax. Please refer to some knowledge about your country import tax. Then we can cooperate with you to do the customs clearance.

3, About the warranty

All products has 3 years warranty. When you got the package, please check the package is well-packed or not. If the package broken, please take photo to save as evidence. If the product can’t work normally, please contact us firstly, we will do our best to save the problem for you. Whatsapp: +8618188372775 Please note, open a dispute can’t solve the problem.

4, About the feedback

If the product work normally and you like it, please leave us 5-star feedback. If there is some problem of the product, please contact us firstly, better than leave a negative directly. Communication is the best way to solve the problem.

Import tax description:

Do I need to pay import taxes?
Yes, you need. The freight you pay to us does not include import tax and value-added tax.

The EU’s new tax reform policy requires that even one dollar worth of goods be taxed.
Therefore, AliExpress will collect VAT tax first, and then pay import tax after receiving the package.

For the import policies of other countries, you may have tax incentives.
For example, in the United States, product prices below $800 are tax-free.

Therefore, before you buy from us, please carefully check the import policy of your country/region.

As you know, our locks are very expensive, and many customers report that they have been charged high taxes.
This is your national policy and we cannot control it.

Some customers say they have never been taxed before. They bought a lot of things on AliExpress.
Although I have to say that if the goods you buy are too cheap, such as $5 or $10, the seller will ship them by mail.
Tax can be avoided during this period.

But our locks are heavy and expensive. Due to AliExpress regulations, we must write down the real price on the shipping invoice.
Each lock is about 2.5kg or 3kg and cannot be mailed. In this case, the customs will generally check the package,
If you find that the invoice amount and the order amount are wrong, it will be difficult for you to clear customs. The package may be returned to us.
Especially Brazil, Saudi Arabia, Turkey and Egypt, these countries have high import taxes. Please check the import tax carefully before placing an order.

Finally, we will do our duty to clear customs with you and ensure that the package arrives in your hands.

If you refuse to pay the import tax when the goods arrive at your place, then we must notify the shipping company to destroy it,
This is a loss for both of us.

Thank you for ordering from us.
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