Return Instructions – SmartHomeDefender
Last Updated: 09/12/2025
At SmartHomeDefender, we want your shopping experience to be smooth and stress-free.
If you need to return an item, please follow the instructions below carefully to ensure your return is processed quickly.
If you have any questions at any step of the process, contact us at:
📧 info@smarthomedefender.shop
________________________________________
1. Check Eligibility Before Returning
Before sending any product back, please make sure:
✔ Return request is made within 30 days of delivery
✔ Item is in unused, undamaged, and original condition
✔ Original packaging, accessories, manuals, and tags are included
✔ You have your order number or proof of purchase
Do not ship items back without notifying us first — unapproved returns may not be processed.
________________________________________
2. Submit a Return Request
To start your return:
Please email our support team at:
📧 info@smarthomedefender.shop
Include the following:
•	Your Full Name
•	Order Number
•	Item(s) you want to return
•	Reason for the return (e.g., damaged, wrong item, no longer needed)
•	Clear photos or videos (required only for damaged or defective items)
Our support staff will respond within 24–48 hours with instructions.
________________________________________
3. Wait for Return Authorization
After reviewing your request, our team will send you:
•	A Return Authorization (RA) Number
•	The correct return address
•	A prepaid return label (only for eligible cases such as defects or incorrect items)
•	Step-by-step packaging instructions (if needed)
Do not return the item until you receive the authorization email.
Unauthorized returns may be refused.
________________________________________
4. Pack the Item Securely
To avoid damage during transit:
•	Use the original packaging if possible
•	Ensure all accessories, cables, manuals, and parts are included
•	Place the RA Number clearly inside the package or on the shipping label
•	Seal the package securely with tape
Packages sent without proper labeling may be delayed.
________________________________________
5. Ship the Item Back
Follow the instructions in your authorization email:
If we provided a prepaid label:
✔ Print and attach the label
✔ Drop the package at the indicated shipping carrier
If return shipping is your responsibility:
✔ Use a reliable courier with tracking
✔ Email us the tracking number for confirmation
We strongly recommend using a trackable shipping method.
________________________________________
6. Inspection & Processing
Once your return is delivered to our warehouse or return partner:
•	Allow 3–5 business days for inspection
•	We will notify you by email once the inspection is complete
•	If approved, your refund or replacement will be issued
Items that fail inspection (e.g., used, damaged, missing parts) may receive a partial refund or be returned to you.
________________________________________
7. Refunds
Approved refunds are issued to the original payment method within:
3–7 business days
(Timelines may vary depending on your bank or payment provider.)
Refunded amounts include:
•	Product purchase price
•	Applicable taxes
Shipping fees are refunded only if the return is due to:
•	Wrong item shipped
•	Defective or damaged product
•	Our fulfillment error
________________________________________
8. Replacements & Exchanges
If you prefer a replacement instead of a refund:
•	We will ship the replacement after the returned item is received and inspected
•	If the product is out of stock, a full refund will be issued instead
________________________________________
9. Items That Cannot Be Returned
Please note that we cannot accept returns for:
•	Items returned after 30 days
•	Items damaged due to misuse, accidents, or improper installation
•	Products missing original packaging or accessories
•	Clearance or final-sale items (if applicable)
•	Items returned without prior authorization
________________________________________
10. Contact Us Anytime
If you need help or have questions about your return, our team is here for you:
📧 info@smarthomedefender.shop
We respond to all return-related inquiries within 24–48 hours.