SmartHomeDefender – Shipping Policy
Last updated: 09/12/2025
Welcome to SmartHomeDefender. This Shipping Policy outlines how we process, handle, and deliver orders placed on our website. By placing an order, you agree to the terms below.
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1. Order Processing Time
•	All orders are processed within 1–3 business days.
•	Orders placed on weekends or public holidays will be processed the next business day.
•	You will receive an order confirmation email immediately after purchase and a shipping confirmation email once your order has been dispatched.
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2. Shipping Destinations
We proudly ship worldwide.
Our primary delivery destinations include:
•	United States (USA)
•	Canada
•	United Kingdom (UK)
•	Australia
•	European Union Countries
•	Asia & Middle East
•	Africa (including Nigeria)
If your country is not listed or checkout does not allow shipment, please contact us at info@smarthomedefender.shop.
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3. Shipping Methods & Delivery Times
Delivery times vary depending on your location. The estimates below apply after your order has been processed and shipped.
Primary Regions
Region	Estimated Delivery Time
USA	7–15 business days
Canada	7–15 business days
United Kingdom	7–14 business days
Australia	8–16 business days
Other International Regions
Region	Estimated Delivery Time
Europe	7–18 business days
Asia	10–20 business days
Middle East	10–20 business days
Africa	10–25 business days
Note: Delivery times may vary due to customs delays, weather conditions, or high seasonal demand.
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4. Shipping Fees
Shipping fees are calculated at checkout based on:
•	Destination country
•	Weight/size of the product
•	Selected shipping method
Some orders may qualify for free shipping promotions when applicable.
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5. Tracking Information
•	All shipped orders include a tracking number.
•	Tracking details will be emailed to you once your order is dispatched.
•	Please allow up to 48–72 hours for tracking updates to appear.
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6. Customs, Duties & Taxes
International shipments may be subject to:
•	Customs fees
•	Import duties
•	VAT/GST or other regional taxes
These charges are not included in product or shipping costs. The customer is responsible for paying all applicable import fees upon delivery.
SmartHomeDefender is not responsible for delays caused by customs processing.
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7. Lost, Stolen, or Damaged Packages
We take shipping seriously and will assist with any issues:
•	If your package is reported lost, contact us at info@smarthomedefender.shop.
•	If your package arrives damaged, please provide photos within 48 hours of delivery for support.
•	For stolen packages, we recommend filing a claim with your carrier. We will assist where possible.
SmartHomeDefender is not liable for packages marked “delivered” by the carrier.
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8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
If an incorrect address is provided:
•	Contact us within 12 hours at info@smarthomedefender.shop to modify it.
•	If the order has already shipped, we cannot guarantee address changes or refunds.
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9. Order Delays
Delays may occur due to:
•	High seasonal demand
•	Customs inspections
•	Local postal issues
•	Public holidays
•	Weather conditions
SmartHomeDefender will always provide support and updates when delays occur.
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10. Contact Information
For any questions about our Shipping Policy, please contact us:
SmartHomeDefender Support Team
📧 info@smarthomedefender.shop